Diamantebianco

FAQ DOMANDE FREQUENTI

faq
grading services

Grading is an evaluation carried out by specialized companies that authenticate and grade your collectibles, assigning them a grade between 1 and 10 based on the state of preservation of the item.

For cards, there are four key points. Corners, edges, surfaces and centering. The cards are then placed in a tamper-proof plastic case with a label showing information about the card, the grade received, and a unique certification code.

Currently PSA is the most popular and most sought-after grading house among collectors worldwide, grading about 1 million cards a month compared with 50 to 60 thousand for other companies.

Orders begin with booking the service by filling out our form. You will need to select the service you want to book and enter the list of cards you want to send us.

At the end of the process you will receive a master mdoule with instructions on shipping, place it in the package along with your cards, and mail them to the address given.

Let us know when you send us your cards, and if you need to contact us by email please indicate your first and last name in the request so we can confirm receipt of your package.

After we confirm that we have received your papers and approved your request you don't have to do anything else, we will take care of all the procedures for you.
You just have to be patient and wait for the return.
We will keep you updated periodically during the most important developments in the process.

Place them inside a transparent soft sleeve (not perfect) and then inside a semi-rigid cardsaver or inside a toploader, do not tape over the opening of the semi-rigid/toploaders, rather wrap them with bubble wrap. 

All the major grading houses agree to grade only cards inside the semirigids, and all middleman use the semirigids to send your cards to these houses.

Purchasing and using semirigids instead of toploaders has significant advantages:

- At the same quantity, the cost of semirigids is lower

- At the same quantity, the volume occupied by semirigids is considerably less than that of toploaders

- The papers you send us inside the semirigids are ready to be sent to PSA and do not need to be prepared, greatly decreasing the time for which they need to be handled

- Receiving the ready-made cards allows us to speed up the processing process before sending them to PSA

Being Official Dealers we have no set deadlines to meet for standard services. You can send us your cards whenever you want and within 15 days they will be shipped to PSA. For special services, however, you must request a quote. Usually special shipments are arranged every 2 months.

We try to process and ship your cards as quickly as possible but it will depend on the volume of orders, in any case, your cards will not remain for more than 15 days at our location.
* Exceptions may arise in case of concurrence with fairs we participate in or holidays

Turnaround times vary depending on the type of service chosen and are indicated on the page where the various active services are listed; however, they are predictions of the companies themselves and are not guaranteed to be met 100%.

There may be external factors that cause delays in PSA's performance of the process, but please understand that they are solely dependent on PSA and that we have no ability to intervene if timelines are not met.

Grading Supplies Italy can only process and send your papers to the various companies as quickly as possible.

No. Non devi fornire alcuna prova. 

Non servono prove o ricevute di acquisto delle carte che ci hai affidato.
Una volta che il nostro team ha approvato la tua richiesta di copertua sei tutelato al 100% per il valore richiesto

The description of the various grading services shows the maximum value because PSA divides its services according to the value of the cards we send.

The higher the value of a card, the faster (and more expensive) the service you choose to use should be.

Being official brokers we have the ability to create multiple orders within a single shipment.

Using our database and a filing system we have the ability to separate orders for each customer (in each case checks are made during all stages of the process).

This way your order will be nominal and receive a unique code, will be shipped separate from all other customers' orders, and will never come into contact with other people's cards.

Unfortunately, over the years we have come to realize that the prevoto service, although useful, turns out to be a process that significantly delays the time it takes to process your papers.

In addition, since we are the ones providing the brokerage service we prefer to remain neutral about a possible grading or not of one of your collectibles and eliminate the possibility that you might think of possible conflicts of interest.

For this reason we do not currently offer this service, we ask you to check and consider well which papers to send us for grading.

Yes, you can send your cards even if they have a value higher than the indicated "maximum value" of a service, but if the value is significantly higher than the maximum value of the service you have chosen, PSA may charge an additional fee when you return.

The surcharge charged by PSA is not a fee, but simply the price difference between the cost of the service you used and the cost of the service you should have used for your card.

Example (prices and values given are causal and used to simplify understanding):

  • decido di inviare una carta che vale 1499$ con un servizio economico per carte da 499$ di valore 
  • il servizio economico per carte da 499$ costa 35€ mentre il servizio per carte da 499$ costa 110€
  • al momento del rientro PSA potrebbe richiedere il pagamento della differenza dei due servizi ovvero 110€-35€=75€ aggiuntivi.

This is not a certain but possible process, so it is important to be aware of this situation.
In the example given, mid/low-end cards are being considered; on cards with considerably higher values, the surcharge that will be charged by PSA could be much higher.

PSA has a department that is in charge of consulting card values after grading and places them in a certain value range.

It uses major international sales platforms such as the world's leading auction houses, PWCC, Goldin, Heritage and Ebay's sellers to do so.

PSA automatically charges surcharges to Grading Supplies Italy so you cannot refuse to pay the surcharge.

Each client is properly informed about the performance of the service.

  1. Value Bulk – da 200$ a 500$ – 35€
  2. Value Max – da 500$ a 1000$ – 90€
  3. Regular – da 1000$ a 1499$ – 110€
  4. Express – da 1500$ a 2499$  – 190€
  5. Super Express – da 2500$ a 4999$ – 360€
  6. Walk-Through – da 5000$ a 9999$ – 690€
  7. Premium 1 – da 10000$ a 24999$ – 1150€

NB: The gradation cost shown should be subtracted from the gradation cost already paid

Attraverso il nostro database, a seconda del servizio al quale hai scelto di partecipare, riceverai una comunicazione nei momenti principali della gradazione. Quando:

  • Riceviamo le tue carte
  • Le spediamo a PSA
  • Arrivano a PSA Canada
  • Arrivano a PSA USA
  • Entrano nella procedura di Gradazione
  • Sono state gradate e abbiamo i voti
  • Se hai ricevuto un supplemento
  • PSA ce le spedisce 
  • Rientrano presso la nostra sede
  • There may be further communication if there are interim updates.

Yes, it is possible. Before sending us your cards, please contact us to let us know where you are shipping from and we will evaluate together how to arrange various shipments.

Grading Supplies Italy does not officially support orders consisting of multiple people.

If you wish to send cards with other people within a single order, we recommend that you do not send duplicate cards because, for our server, they will result as within a single order and therefore have a single code.

Grading Supplies Italy will not separate your package, our responsibility is to return the cards to you correctly.

To become an authorized PSA broker, one must meet several company requirements and have experience and expertise in the field.

Indeed, it is necessary to ensure a certain standard of quality, both procedurally and in terms of safeguards, for its clients.

There are currently only 4 licensed intermediaries in the European Union and 3 in Great Britain.

Official intermediaries are entered directly into the portal of the grading company.

PSA include nel costo della gradazione una copertura interna che tutela il cliente in caso di danni o problemi durante la procedura.
Il valore massimo indicato sui banner di ciascun servizio indica la copertura assicurativa massima di quel servizio.
Dopo la gradazione, se il valore di una carta supera quel valore, PSA può decidere di elevare la copertura inserendo una carta in una fascia di servizio superiore.

faq
accessories

We have been involved in grading with PSA for several years, first as collectors and enthusiasts, then as intermediaries

We know well what the needs of both our customers and grading houses are, and we have created our own line of accessories with high-quality materials to enable you to prepare your papers in the best possible way before grading

All the major grading houses agree to grade only cards inside the semirigids, and all middleman use the semirigids to send your cards to these houses.

Purchasing and using semirigids instead of toploaders has significant advantages:

- At the same quantity, the cost of semirigids is lower

- At the same quantity, the volume occupied by semirigids is considerably less than that of toploaders

- The papers you send us inside the semirigids are ready to be sent to PSA and do not need to be prepared, greatly decreasing the time for which they need to be handled

- Receiving the ready-made cards allows us to speed up the processing process before sending them to PSA

Absolutely yes, the purpose of Grading Supplies Italy is to enable collectors throughout Europe to take advantage of essential grading products without having to purchase them from Extra EU countries and thus incur customs charges on top of the cost of the product.

The easiest and safest way to prepare your cards for shipment with the major grading houses consists of a few simple steps:

  • insert your cards into our GSI Standard Soft Sleeves
  • insert your cards into our GSI Semirigids Holder
  • Locks together all your cards inserted into the GSI Semirigid to make the block stronger
  • Pack and place them well protected in the box for shipping 

With our Sleeves and Semirigids you can store and protect all types of collectible cards (MTG, Pokemon, Yu-Gi-Oh!, Dragonball, Digimon, etc.), sports cards and figurines of standard size or up to a maximum of 7cm x 12cm.

faq
COPERTURE E TUTELE DEL CLIENTE

Si, è possibile acquistare un servizio di protezione per le spedizioni che copre il tuo ordine per il valore di mercato della carta/figurina non gradata ma solo se acquisti la Protezione Spedizione Internazionale.

Si tratta di una protezione interna, non dovrai stipulare nessun contratto con un’assicurazione di una compagnia esterna.

La protezione copre solo le tratte internazionali (Italia ↔ PSA).
Le spedizioni nazionali (cliente → noi e noi → cliente) non sono coperte.

No, è totalmente facoltativa.
Se non viene acquistata, non potremo in alcun modo indennizzare eventuali problemi nella tratta internazionale.

Il 2% del valore dichiarato dal cliente, per l’intera tratta internazionale (andata + ritorno).
In caso di aumento di valore dopo la gradazione il cliente potrà richiedere di elevare la copertura per la spedizione di ritorno al costo dell’1% valore che si vuole coprire.

No. Non devi fornire alcuna prova. 

Non servono prove o ricevute di acquisto delle carte che ci hai affidato.
Una volta che il nostro team ha approvato la tua richiesta di copertua sei tutelato al 100% per il valore richiesto

Perché le carte non sono un prodotto venduto da noi, il cliente ce le affida per il servizio di invio a PSA.

Il cliente può scegliere liberamente come spedirci le proprie carte e con quale corriere.
Altrettanto, la spedizione di ritorno è concordata con il cliente.
La spedizione di ritorno da noi al cliente può essere coperta su richiesta del cliente usando la spedizione DHL e viene concordato il costo prima della spedizione di ritorno

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Si informa che l’ultima spedizione con destinazione PSA è prevista per il giorno 17 dicembre.

Tutti gli ordini e i ritiri effettuati successivamente al 17 dicembre saranno presi in carico e gestiti a partire dal 7 gennaio 2026, al termine delle festività natalizie.

Ringraziamo per la collaborazione e restiamo a disposizione per eventuali chiarimenti.

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